Reference

Legal terms shaped around your account

We built our legal framework so you understand exactly how your account works, what we collect, and how to reach us if something needs attention.

Account verification on sign-upWithdrawal checks built inData retention policy outlinedSupport in your language
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semeru4d login Legal terms shaped around your account
REACH US ANYTIME

How to contact us about legal or account matters

Our support team in Makassar handles account questions, data requests and policy concerns every day. We respond to live chat within 15 minutes during hours, email within 24 hours, and phone calls during business times. Each channel is staffed to answer legal, account security and withdrawal verification questions directly.

Team online

Live Chat

Available 06:00–23:00 WIB every day. Ask about account terms, data requests, or withdrawal status without delay.

Email Support

Send formal requests to our legal team at [email protected]. We reply with full documentation within 24 hours.

Phone Support

Call during office hours (08:00–18:00 WIB, Monday–Friday) to discuss account closures, verification delays or data changes directly.

ACCOUNT SECURITY & DATA

How we protect your account and personal information

Your account is encrypted end-to-end; we use SSL certificates and secure servers hosted in Indonesia-compliant data centres. Passwords are hashed and never stored in plain text.

Encryption Standard

All account logins and payment data are transmitted via SSL 256-bit encryption. We audit our servers monthly for vulnerabilities.

Data Retention

We keep your account details for as long as your account is active, plus 36 months after closure for tax and fraud-prevention requirements under local law.

Identity Verification

When you withdraw, request data or close your account, we confirm your identity by matching your payment method or asking for your registered email and phone number.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to count visits. You can clear cookies in your browser anytime; you'll need to log back in.

Third-Party Access

We share payment details only with our payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-detection partners. We do not sell your data.

Account Changes

To update your registered name, phone, email or payment method, log in to your account and navigate to Settings, then Verify. Changes take effect after confirmation.

Frequently asked questions about our legal terms

Email [email protected] with your account email and full name. We'll verify your identity and send a complete copy of your data within 10 business days. The file includes your account history, deposits, withdrawals and any notes from our team.

Yes. Log in to Settings, select Account Closure and confirm. We'll close your account within 24 hours and stop all deposits immediately. We retain transaction records for 36 months for tax purposes, but your personal identifiers are flagged as deleted in our active system.

Withdrawals usually clear within two business days after fraud checks pass. If yours is delayed, contact our support team with your withdrawal reference number. We'll check with your payment processor (DANA, OVO, GoPay or QRIS) and update you within 4 hours during business hours.

We match your registered phone and email, confirm your payment method is active, and check your deposit history against your account details. On first withdrawal, we may ask for a photo of your ID. This protects both you and us from fraud.

Yes. All payment data travels through SSL 256-bit encryption. Your account page and payment gateways use the same security standard as banks. Payment processors (DANA, OVO, GoPay, QRIS) add their own encryption layer too.

Email [email protected] or call our legal line at +62-411-4521-890 (08:00–18:00 WIB, weekdays). For formal complaints, include your account email and a detailed description. We respond to all complaints within 5 business days.

We keep complete transaction records for 12 months on your dashboard and 36 months in our archive for tax and anti-fraud compliance. After 36 months, records are permanently deleted unless local law requires longer retention.

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